Testimonial – Rohit Kumar
Dhofar Insurance’s transformation from paper-based processes to a fully digital operation was masterfully executed by OpenFirms. They processed and digitized 2 million historical documents while building a platform that now handles 100,000 new policies annually with 70% straight-through processing.
Their AI-powered document processing system extracts data from Arabic and English documents with 99.5% accuracy, automatically validating against business rules and regulatory requirements. The claims processing time has been reduced from 15 days to 24 hours for 80% of cases.
OpenFirms understood the nuances of Islamic insurance (Takaful) products, building workflows that ensure Shariah compliance while maximizing operational efficiency. Their solution integrates seamlessly with actuarial systems, reinsurance platforms, and regulatory reporting requirements.
The digital transformation has reduced operational costs by 45% while improving customer satisfaction scores to industry-leading levels. OpenFirms proved that even traditional insurance companies can become digital leaders with the right technology partner. Their solution has become the blueprint for insurance digital transformation in the GCC region.