Testimonial – Ali Al Lawati
OpenFirms executed one of the most complex ERP implementations in the Middle East telecommunications sector, integrating our entire vendor ecosystem and distribution network into a unified platform. They transformed our operations from fragmented systems to an integrated digital enterprise.
The SAP S/4HANA implementation they led connected 500+ vendors and 2,000+ distribution points in real-time. Their solution automated procurement workflows, reducing processing time from weeks to hours while improving accuracy to 99.9%. The vendor portal they developed has become the benchmark for telecom supply chain management in the GCC.
Their deep understanding of telecom operations—from network equipment procurement to SIM card distribution—enabled them to design workflows that actually work in practice, not just in theory. The predictive analytics for inventory management has reduced stock-outs by 70% while decreasing inventory holding costs by 25%.
OpenFirms’ change management approach ensured adoption across our diverse stakeholder base. They delivered $15 million in operational savings in the first year alone. This wasn’t just an ERP implementation—it was a complete business transformation that positioned Nasma as the most efficient telecom operator in Oman.”